Conviction

IT Managed Services Autopilot

An autonomous agent that resolves tickets, patches systems, and monitors infrastructure so your NOC team focuses on architecture and security, not routine firefighting. 60-75% of IT tasks run hands-free.

Automated remediation, human escalation when warranted

The agent handles help desk tier-1 resolution, patch management, asset tracking, and backup monitoring with full autonomy. Higher-judgment tasks like security incident response, network diagnostics, and capacity planning reports are prepared for engineer review.

Every remediation action is logged with full audit trails. Your engineers maintain authority over security decisions while the agent eliminates the ticket queue backlog.

Help Desk Tier-1
Running
Patch Management
Running
Asset Tracking
Running
Backup Monitoring
Running
Security Incident
Awaiting Review
Capacity Planning
Awaiting Review

Performance

US MSP market
$300B+
Tickets auto-resolved
75%
Mean time to first response
<30s
Uptime monitoring
99.9%

Capabilities

Infrastructure operations at machine speed

From runbook automation to proactive monitoring, every capability is built for the uptime your clients demand.

1

Runbook automation

Encodes your SOPs into executable workflows that resolve issues in seconds instead of ticket queues.

2

Proactive monitoring

Watches 500+ metrics per endpoint and triggers remediation before users notice degradation.

3

Multi-tenant isolation

Manages multiple client environments with strict data separation, RBAC, and per-tenant SLA tracking.

Outcomes

What we deliver

Every line below is an outcome the platform handles end-to-end. Continuous, recurring, or per-event — with the pricing model already mapped.

Continuous

10

  • Tier-1 helpdesk

    Per-seat

  • Tier-2 escalation

    Per-seat

  • Vulnerability management

    Subscription

  • MDR / SIEM monitoring

    Per-endpoint

  • Identity ops (Okta admin)

    Subscription

  • Endpoint ops (MDM, EDR)

    Per-device

  • Cloud FinOps / cost ops

    % savings or fixed

  • Network monitoring + ops

    Subscription

  • Asset inventory + lifecycle

    Subscription

  • Email security ops (DMARC, phishing)

    Subscription

Recurring

5

  • Patch management

    Subscription

  • Backup management

    Subscription

  • DR test

    Fixed

  • QBR (quarterly business review)

    Bundled

  • Change management (CAB)

    Subscription

Per-event

3

  • New-hire IT onboarding

    Per-hire

  • Offboarding (deprovisioning, asset retrieval)

    Per-event

  • Incident response (technical)

    Per-event

Resolve tickets before users file them.

Deploy the IT Managed Services Autopilot and turn reactive support into proactive infrastructure management.

Book a demo